Frequently Asked Questions

Everything you need to know about our premium beauty products and services.

What is the shelf life of Private Label skincare products?

Most of our products have a shelf life of 12 to 24 months. We recommend checking the 'Period After Opening' (PAO) symbol on the packaging, which indicates how many months the product remains effective after being opened.

Are your beauty products cruelty-free and vegan?

Yes, we are committed to ethical beauty. All Private Label products are 100% cruelty-free and we offer a wide range of vegan-certified formulas. Please check individual product descriptions for specific ingredient details.

How long does shipping take for domestic orders?

Standard shipping typically takes 3-5 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery status in real-time.

What is your return policy for opened cosmetics?

Due to hygiene and safety standards, we cannot accept returns on opened or used cosmetic products. However, if you receive a damaged item or have an allergic reaction, please contact our support team within 14 days for a resolution.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

Can I change or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can request a change or cancellation within 1 hour of placement. After this window, the order will have entered our fulfillment process and cannot be modified.